Question 1

How quickly can you fix my slow movement?

Accepted Answer

We understand how frustrating a slow-moving garage door can be. In most cases, we can diagnose and fix slow movement issues the same day you call. Our technicians carry common parts like lubricants, springs, and rollers on their trucks. For a slow-moving door, the fix often involves lubrication, spring adjustment, or roller replacement—all of which can typically be completed within 1-2 hours. If your door requires parts we don't have on hand, we can usually get them within 24-48 hours. Call us at (585) 496-2209 for immediate assistance, and we'll provide an honest estimate of repair time.

Question 2

What causes slow movement in garage doors?

Accepted Answer

Slow garage door movement is typically caused by one of several common issues. The most frequent cause is lack of lubrication—metal parts grinding against each other create friction that slows the door. Worn or damaged rollers can also cause sluggish operation, as can springs that have lost tension over time. Track misalignment forces the door to work harder, slowing its movement. In some cases, the opener motor may be failing or the door may be too heavy for the current spring system. Temperature extremes can also affect speed—cold weather thickens lubricants while heat can cause expansion issues. Our technicians perform a comprehensive inspection to identify the exact cause and recommend the most cost-effective solution.

Question 3

Do you offer financing for new contemporary door installations?

Accepted Answer

Yes! We understand that a new garage door installation is a significant investment, which is why we offer flexible financing options to fit your budget. We partner with trusted lending institutions to provide 0% APR financing for qualified buyers on terms up to 18 months. We also offer extended payment plans with competitive rates for larger projects. Our contemporary door installations typically range from $2,000 to $8,000+ depending on size, materials, and features—and financing makes these upgrades accessible to more homeowners. During your free consultation, we'll discuss all available financing options and help you find a payment plan that works for your situation. Contact us at (585) 496-2209 to schedule your consultation and learn more about financing.

Question 4

What brands of garage doors do you install?

Accepted Answer

We're proud to be authorized dealers for the industry's leading garage door manufacturers, including Clopay, Amarr, Wayne Dalton, CHI Overhead Doors, and Haas Door. Each brand offers unique advantages—Clopay is known for premium wood and composite doors, Amarr excels in insulated steel options, and Wayne Dalton offers excellent value with innovative features. We also install LiftMaster and Chamberlain openers, the most reliable names in the industry. Our factory-trained technicians are certified to install and service all major brands, ensuring you receive expert installation regardless of your choice.

Question 5

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours from start to finish. This includes removing your old door (if applicable), installing the new door panels, setting up the track system, installing and calibrating springs, mounting the opener, programming remotes, and performing safety checks. More complex installations—such as those requiring structural modifications, custom sizes, or commercial doors—may take a full day. We always provide a time estimate during your free consultation so you can plan accordingly. Our technicians arrive on time and work efficiently while maintaining our high quality standards.

Question 6

Are your technicians licensed and insured?

Accepted Answer

Absolutely. All of our technicians are fully licensed, bonded, and insured. They're also factory-trained and IDA (International Door Association) certified, which means they've completed rigorous training on proper installation techniques, safety protocols, and the latest industry standards. We carry comprehensive liability insurance and workers' compensation coverage, protecting both our team and your property. You can request proof of insurance at any time. Our commitment to proper licensing and insurance is part of what makes us the trusted choice for 7,201+ homeowners across Western New York.

Question 7

What's included in your maintenance service?

Accepted Answer

Our comprehensive maintenance service includes a 25-point inspection covering every component of your garage door system. This includes lubricating all moving parts (hinges, rollers, springs, and tracks), adjusting spring tension for proper balance, tightening all hardware, aligning tracks, testing safety sensors, adjusting opener force and limits, inspecting cables for wear, checking weatherstripping, and testing the auto-reverse safety feature. We document everything and provide a detailed report of our findings along with recommendations for any needed repairs. Regular maintenance extends your door's lifespan, prevents breakdowns, and ensures safe operation.

Question 8

Do you provide emergency service on weekends and holidays?

Accepted Answer

Yes, we provide 24/7 emergency service every day of the year, including weekends and holidays. We understand that garage door emergencies don't follow a 9-to-5 schedule—a stuck door at 10 PM is just as urgent as one at 10 AM. Our emergency response team is always on call with fully stocked service vehicles. We guarantee a 30-minute response in most of our service areas. There's no diagnostic fee for emergency calls, and we provide upfront pricing before beginning any repair. Call (585) 496-2209 any time—we're here when you need us.

Question 9

What warranty do you offer on repairs and installations?

Accepted Answer

We stand behind our work with one of the strongest warranties in the industry. All repair work is covered by our 5-year warranty on both parts and labor. New garage door installations include the manufacturer's warranty (typically 1-3 years on hardware, lifetime on some panels) plus our additional 5-year labor warranty. Opener installations carry a full manufacturer warranty plus our labor guarantee. If something we installed or repaired fails within the warranty period, we'll fix it at no cost to you. This commitment to quality and customer satisfaction is why so many of our customers refer their friends and family.

Question 10

How can I tell if my garage door springs need replacement?

Accepted Answer

Several warning signs indicate your springs may need replacement. The most obvious is a door that's difficult to lift manually or appears crooked when opening. You might hear excessive noise (squeaking, grinding, or popping) during operation. If your door opens only partially or slams shut unexpectedly, the springs have likely lost tension. Visible signs include gaps in the spring coils, rust or corrosion, or stretched/deformed springs. Springs typically last 10,000-15,000 cycles (about 7-10 years of normal use). If your springs are approaching this age, proactive replacement can prevent a sudden failure. Warning: Never attempt to replace springs yourself—they're under extreme tension and can cause serious injury. Call our professionals for safe, expert spring replacement.

Express Garage Door Group

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